Refund Policy

Overview

At Radheyshyam Overseas Pvt Ltd (LoThanda), we are committed to ensuring customer satisfaction with our products. This Refund Policy outlines the conditions under which refunds or replacements may be provided for our beverage products.

Website Nature

Please note that www.lothanda.com is an informational website. We do not currently sell products directly through this website. Our products are available through authorized distributors and retail partners.

For purchase-related refunds, please contact the retailer or distributor from whom you purchased the product.

Product Quality Concerns

If you have received a LoThanda product that you believe has quality issues, such as:

• Damaged or tampered packaging
• Products past their expiry date
• Unusual taste, smell, or appearance
• Contamination or foreign objects

Please follow the steps below to report the issue and request a refund or replacement.

How to Request a Refund/Replacement

1. Contact Your Retailer: For immediate assistance, contact the store or retailer where you purchased the product. Most retailers have their own return policies that may cover your purchase.
2. Contact Us Directly: If the retailer cannot resolve your issue, or for serious quality concerns, contact us directly at:

   Email: hello@lothanda.com

   Phone: +91 99999 99999

3. Provide Details: When contacting us, please provide:
   • Product name and batch number (found on packaging)
   • Date and place of purchase
   • Receipt or proof of purchase (if available)
   • Description of the issue
   • Photographs of the product and packaging

Refund Eligibility

Refunds or replacements may be provided in the following cases:

• Product was damaged before purchase
• Product is past its expiry date at the time of purchase
• Product has manufacturing defects
• Product contents do not match the labeled product

Refunds will NOT be provided for:

• Personal taste preferences
• Products damaged after purchase due to improper storage
• Products consumed beyond a reasonable trial amount
• Claims made without proof of purchase

Refund Process

Once your claim is verified:

• We will process a replacement product OR
• Arrange for a refund through your original payment method or as store credit with the retailer
• Processing time is typically 7-14 business days

Distributor Agreements

For business partners and distributors, refund and return policies are governed by individual distributor agreements. Please refer to your specific agreement or contact our business team for details.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this website.

Contact Us

For any questions about this Refund Policy, please contact: